Medical Business Services

Performance management is one of the most challenging and difficult aspects of a Practice Manager’s role. Ensuring you have a robust system for managing your staff’s performance will take the sting out of what can be a feared component of your role.

Join us for a step-by-step module on how to implement a staff performance management framework and successfully deal with difficult staff performance issues.

Session 1

The first session is the eLearning module
https://courses.medicalbusiness.services/courses/staff-performance-management

This module is INCLUDED in your registration for this course, and you will be provided with a coupon code. Commence your learning journey right now!

Module outline:

• Introduction to staff performance management
• Planning your staff performance management system
• Managing staff performance
• Managing staff performance issues
• Practice dynamics
• Resources, downloads and more!

Session 2

Staff Perfomance Management | Peer Learning Workshop brings together all the participants in this module for peer to peer learning.
You will have already undertaken the online learning module for this topic.
You will explore how staff performance management works in YOUR practice and discuss the challenges and solutions you have tried and implemented.
This session is a practical one where you can explore further strategies and approaches.
You will participate in a small group (no more than 5 participants) so that you can each share your stories.
A key focus of this session is peer networking and building trusted relationships with your colleagues. This helps to build your network of expert advisors.

Session 3

Your individual 30 minute coaching session
You will be provided with a link to book a date/time for a one-on-one session.
We will explore how you have started to implement the knowledge you have gained and set practical steps for next actions.
Come with you questions, issues, concerns and challenges to explore further.